Contact Information

   EMAIL

Suppliers that have questions about the Durable Medical Equipment, Prosthetics, Orthotics, and Supplies (DMEPOS) Competitive Bidding Program (CBP) may email the Competitive Bidding Implementation Contractor (CBIC) customer service center to receive a reply within two business days. However, please do not include any protected health information. See below for claims or enrollment questions as the CBIC is not able to assist with those inquiries.

   Telephone

Suppliers that have questions about the DMEPOS CBP may also call the CBIC interactive voice response (IVR) system:

877-577-5331

The IVR system is available 24 hours a day, seven days a week.   

You can also use the Medicare Supplier Directory to locate a supplier’s telephone number.

   Mailing Address

Suppliers mailing correspondence regarding the DMEPOS CBP to the CBIC should use the following address:

Palmetto GBA, LLC
Competitive Bidding Implementation Contractor
2743 Perimeter Pkwy Ste 200-400
Augusta, GA 30909-6499

   CLAIMS QUESTIONS

Suppliers should call the Durable Medical Equipment Medicare Administrative Contractor for the area where the beneficiary permanently resides for assistance with claims questions:

• Jurisdiction A: 866-419-9458
• Jurisdiction B: 866-590-6727
• Jurisdiction C: 866-270-4909
• Jurisdiction D: 877-320-0390

   ENROLLMENT QUESTIONS

Contact the respective National Provider Enrollment Eastern Region DMEPOS contractor (NPEAST) or National Provider Enrollment Western Region DMEPOS contractor (NPWEST) based on their assigned U.S. states and territories for assistance with supplier enrollment:

NPEAST: 866-520-5193

Alabama, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, Mississippi, New Hampshire, New Jersey, New York, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Tennessee, Vermont, Virginia, West Virginia, Wisconsin, District of Columbia, Puerto Rico, and U.S. Virgin Islands

NPWEST: 866-238-9652

Alaska, Arizona, Arkansas, California, Colorado, Hawaii, Idaho, Iowa, Kansas, Louisiana, Minnesota, Missouri, Montana, Nebraska, Nevada, New Mexico, North Dakota, Oklahoma, Oregon, South Dakota, Texas, Utah, Washington, Wyoming, American Samoa, Guam, and Northern Mariana Islands

   ENROLLMENT APPEAL AND REBUTTAL QUESTIONS

All provider enrollment appeals and rebuttals for DMEPOS suppliers are processed by Chags Health Information Technology LLC (C-HIT): 

Phone: 800-245-9206
Fax: 866-410-7404
Email: PEARC@C-HIT.com
Mailing Address: PO Box 45266, Jacksonville, FL 32232

   PRICING, DATA ANALYSIS, AND CODING (PDAC) ASSISTANCE

Suppliers that need information or assistance with coding for Healthcare Common Procedure Coding System (HCPCS) Level II DMEPOS codes or the Durable Medical Equipment Coding System (DMECS) should contact the PDAC Medicare contractor.

PDAC: 877-735-1326

   FREEDOM OF INFORMATION ACT (FOIA) REQUESTS

Please send FOIA requests to the following email or mailing address:

FOIA@PalmettoGBA.com

Palmetto GBA, LLC
FOIA Coordinator
Mail Code: AG-615
PO Box 100190
Columbia, SC 29202-3190

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